Help and support
The most common questions – and how to reach us.
Last updated: 1. November 2026
Why does Bikez need my location in the background?
So a ride keeps recording while the screen is locked and Bikez can detect rides automatically. Without this permission you can still record rides manually while the app is open.
Why doesn't a ride count towards my weekly goal?
A ride counts if it is at least 100 m long, contains at least 30 seconds of movement and has plausible GPS data. Very high speeds suggest another means of transport and are not counted.
How do I delete a ride?
Swipe a ride to the left in the ride list. Right afterwards you can undo the deletion for a few seconds. Swiping right archives a ride – it still counts but disappears from the list.
Who can see my rides in the league?
Nobody sees your routes. The league only shows your display name and weekly kilometres – and only to friends and members of your groups.
Does Bikez work with Apple Watch?
Yes. Start a ride on the watch and your iPhone joins automatically, showing heart rate and calories live. Start on the iPhone and Bikez opens on the watch too – you can turn that off under Profile → Apple Health.
Can I export my rides?
Yes, for free: under Profile → Export data you get a CSV table of all rides and a GPX file for every ride with a route, for Komoot, Strava, Garmin or map apps.
How do I cancel Bikez Pro?
In iOS Settings under your name → Subscriptions. You can restore purchases on the Pro page in the app.
How do I delete my account?
In the app under Profile → Delete account. This removes your profile, uploaded rides, friendships and groups. Your local rides stay on the iPhone until you delete them under Profile → Privacy.
Contact
Got another question or found a bug? Write to us: hello@bikez.app